Aircall HubSpot Integration: Transforming Business Communication Efficiency
Modern sales and support teams depend on fast, context-rich communication. Yet, many still juggle between phone systems and CRMs, losing data, time, and leads. That’s where the Aircall HubSpot integration comes in — merging your phone solution with HubSpot’s CRM to centralize calls, automate workflows, and enhance every customer interaction.
What is Aircall HubSpot Integration?
Aircall HubSpot integration connects your Aircall business phone system directly with HubSpot CRM. This setup automatically logs calls, synchronizes contacts, and adds call details to the right records in real time.
Instead of switching between tabs or manually entering data, your team can manage calls, notes, and follow-ups directly inside HubSpot.
Why Businesses Need Aircall HubSpot Integration
1. Lost Customer Context Kills Deals
Imagine a sales rep handling 40 calls a day. Without integration, they manually log call notes and outcomes — often skipping details. This causes poor follow-ups and lost revenue opportunities.
With Aircall HubSpot integration, every call is automatically logged with duration, agent, and notes — ensuring zero data loss and better deal visibility.
2. Fragmented Workflows Slow Teams Down
Support agents constantly toggle between Aircall and HubSpot to find tickets, previous calls, or contact details. The integration eliminates this friction by keeping everything in one place — reducing handle times and boosting response rates.
3. Management Lacks Call Insights
Without integrated analytics, leaders can’t track KPIs like missed calls, response speed, or conversion ratios. Integration feeds these metrics into HubSpot dashboards, helping teams optimize performance.
Key Features of Aircall HubSpot Integration
1. Automatic Call Logging
Every inbound and outbound call is instantly recorded in HubSpot as a contact activity. Notes, tags, and dispositions help maintain context for future follow-ups.
2. Click-to-Call from HubSpot
Agents can start calls directly from HubSpot contact records — no need to copy-paste numbers or switch tabs. This reduces call time and speeds up sales cycles.
3. Two-Way Data Sync
New contacts created in Aircall automatically appear in HubSpot, and vice versa. This prevents duplicates and keeps the CRM clean and up-to-date.
4. Call Analytics within HubSpot
The integration brings Aircall’s analytics into HubSpot, allowing leaders to track call volume, duration, missed calls, and agent performance.
5. Workflow Automation
Trigger HubSpot workflows based on Aircall events — like sending a follow-up email after a missed call or creating a deal when a prospect calls back.
Step-by-Step: How to Set Up Aircall HubSpot Integration
Step 1: Prepare Accounts
Ensure you have Admin access to both Aircall and HubSpot. If you don’t have an Aircall account, sign up first and add your team members.
Step 2: Install Aircall from HubSpot App Marketplace
Search “Aircall” in the HubSpot App Marketplace and click Install App. Authenticate both platforms when prompted.
Step 3: Configure User Mapping
Map Aircall users to HubSpot owners so calls log under the correct agent profile.
Step 4: Enable Activity Sync
Turn on logging for calls, voicemails, and notes. Select the HubSpot objects (contacts, companies, deals) where you want data to appear.
Step 5: Test and Train Your Team
Make test calls to verify syncing works properly. Conduct training so your team understands how to view call details and leverage workflow automations.
Benefits of Integrating Aircall with HubSpot
1. Complete Customer Visibility
See every interaction — email, call, chat — on a single HubSpot timeline. Your team gets full context for personalized communication.
2. Increased Agent Productivity
No more manual data entry or app switching. Agents spend more time closing deals and less time on administration.
3. Enhanced Customer Experience
Quick access to call history and notes means customers never have to repeat themselves — a key driver of loyalty.
4. Actionable Analytics
Identify top-performing agents, best call times, and common customer issues. These insights improve both sales strategy and service quality.
5. Faster Follow-Ups
Automatic logging and HubSpot workflows trigger email sequences or task reminders right after a call — closing the gap between conversation and action.
Real-Life Use Cases
Case 1: Inside Sales Team Improves Conversion Rate
A software company’s sales reps spent hours tracking calls manually. After integrating Aircall with HubSpot, their lead response time dropped by 40%, and their conversion rate improved by 22%.
Case 2: Support Desk Enhances Customer Satisfaction
A B2B service provider connected Aircall to HubSpot Service Hub. Now, support tickets automatically link to calls and notes. They reduced average resolution time by 35% and boosted CSAT scores by 28%.
Case 3: Remote Teams Collaborate Efficiently
Distributed sales teams use HubSpot to track activity and Aircall for calls. Integration gave managers real-time visibility into performance metrics across regions.
Common Challenges and Solutions
| Challenge | Solution |
|---|---|
| Duplicate records in HubSpot after sync | Clean existing CRM data and enable two-way sync carefully to avoid duplicates |
| Calls not logging in HubSpot | Ensure the Aircall HubSpot integration app has admin permissions and activity logging is enabled |
| Slow data sync | Reauthorize the integration and check API limits |
| Team adoption issues | Conduct training and provide use case-based examples for clarity |
Best Practices for Using Aircall with HubSpot
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Use HubSpot Workflows to automate post-call tasks (like creating deals after a positive call).
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Integrate Aircall with HubSpot Sales Hub and Service Hub for unified operations.
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Regularly analyze call data to identify training needs.
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Leverage HubSpot reports to track call outcomes and conversion rates.
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Encourage agents to add short, meaningful notes to each logged call.
How Mpire Solutions Can Help
As a HubSpot Gold Partner, Mpire Solutions specializes in advanced CRM and telephony integrations like Aircall HubSpot. We’ve helped businesses automate their sales and support operations through custom HubSpot workflows, third-party app connections, and data-driven dashboards.
Whether you’re a startup or an enterprise, we can help you implement the Aircall HubSpot integration strategically to maximize ROI and improve team performance.
📞 Book a Free 30-Minute Consultation to learn how your organization can transform its communication workflow.
Conclusion
The Aircall HubSpot integration empowers businesses to work smarter — not harder. By centralizing communication, automating data entry, and enabling real-time insights, it bridges the gap between sales, support, and customer experience. For teams looking to increase efficiency and accuracy, this integration is no longer optional — it’s essential.
FAQs
1. What does the Aircall HubSpot integration do?
It syncs calls, contacts, and call notes between Aircall and HubSpot so teams can manage conversations and follow-ups directly within the CRM.
2. Is Aircall HubSpot integration free?
The integration itself is free from the HubSpot App Marketplace, but you’ll need active Aircall and HubSpot subscriptions to use it.
3. Can I use Aircall with HubSpot Sales Hub and Service Hub?
Yes, it works with both Sales Hub and Service Hub to log calls, trigger workflows, and provide call analytics.
4. Do I need technical skills to set it up?
No coding is required. Installation and setup take around 15 minutes with Admin access to both accounts.
5. What are the most common benefits of Aircall HubSpot integration?
Automation of call logging, faster follow-ups, centralized data, better analytics, and improved customer experience.
